Return and refund policy
We’ll gladly accept returns for any Dermalogica products purchased from our website www.yourskinexpert.ie, Your Skin Expert and will issue a full refund upon receiving your items within 14 days of the PURCHASE date. All returns must be pre-approved by customer service.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Gift certificates; (coupons cannot be converted to money). Purchased or received treatment services.
Our customer service team will be in contact within 3-5 working days with instructions for returns.
It is the customer's responsibility to repackage the items for return. Your Skin Expert does not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items.
If a collection is needed these are within the 9 am-5 pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place.
Please send your package to:
Webshop Returns Department
Your Skin Expert
2 THE BUNGALOW
All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.